Troubleshooting - My Video Isn't Generating

Troubleshooting - My Video Isn't Generating

If your video isn't generating, or it is getting stuck during the generating process, there are a few things you can check:

  • Make sure all of your audio snippets have been recorded. It is also a good idea to go back and listen to all of the audio snippets to make sure they are complete
  • Record your audio with a good microphone. To get the best results out of Content Samurai you must use a good microphone. Built-in microphones on laptops can be washed out by fan noise, so we always recommend using a good external microphone to get the best results.
  • If all else fails, close Google Chrome and start again. It may help get around something stopping the generation from completing.

 

If you are still having problems getting the generation to work, please email us at support@contentsamurai.com with the following information:

  1. The URL of the video you are trying to generate (eg. https://app.contentsamurai.com/video/5/download )
  2. The operating system you are using (eg. Windows 8 or OS X 10.10)
  3. Let us know what microphone you are using (eg. Yeti external mic, built-in mic on laptop etc)

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